The annual survey interviewed 805 respondents by telephone, finding that nurses were the most trusted professionals.
“The public's continued trust in nurses is well-placed,” said Karen Daley, President of the American Nurses Association. “…And reflects an appreciation for the many ways nurses provide expert care and advocacy.”
Interestingly, healthcare providers and medical professionals made up three out of the top five spots.
The top five most trusted professions are:
2. Medical doctors
4. Police officers
So what can chiropractors and CA’s learn from nurses when it comes to building trust with patients?
A study by healthcare consultants The Studer Group expanded on the Gallop survey, assessing the behaviors, techniques, and practices that foster feelings of trust, warmth, empathy, and caring between nurse and patient.
Some facets of human interaction that they found were important, that can also be used during chiropractic treatment and consultation:
-Make eye contact
-Keep a warm, gentle, open tone of voice
-Match the patient’s speed and tone of speech
-Use humor and emotion appropriately
-Mirror the patient’s nonverbal
-Narrate the care
-Avoid silent assessments
-Ask what 2-3 things will ensure excellent care
-Repeat back important information
Ask probing questions
-Use key words at key times
-Talk over the end of patients’ sentences
-Talk with your back turned to the patient
-Talk without making some eye contact
-Leave on the television, radio, etc. in the background when discussing care plans or important information
Hopefully, in years to come we’ll see chiropractors ranked right up there with nurses as the most trusted profession!